Get ready to explore the enchanting beauty of Pamukkale from above with Palma Balloons! With years of experience, our professional team, and state-of-the-art balloons, we provide our guests with a unique flight experience. Each journey is conducted with excitement and comfort, thanks to our commitment to uncompromising safety standards. Witness the sunrise as you float over the pristine white travertines and ancient ruins, savoring every moment. Make room in the sky for the most unforgettable memories of your life!

Terms and Conditions

Welcome to Palma Balloon’s website (palmaballoon.com.tr). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

  • Company: Palma Balloon, referred to as “we,” “us,” or “our.”
  • User: Anyone visiting or using our website, also referred to as “you” or “your.”
  • Services: All services provided by Palma Balloon, including, but not limited to, balloon flights, transportation, and other related experiences.

2. Booking and Payment

  • Reservations: All reservations made through our website or directly with our team are subject to availability. Full payment or deposit may be required at the time of booking.
  • Cancellations: Users may cancel their reservation in accordance with our cancellation policy. Refund eligibility and amount will depend on the timing of the cancellation relative to the scheduled flight.
  • Payment Methods: We accept various forms of payment, including credit cards, debit cards, and other payment options available on our site. Payments are processed securely via our authorized payment provider.

3. Cancellation and Refund Policy

  • Customer Cancellations: Cancellations made by users may be eligible for a partial or full refund, depending on the notice period. Please refer to our specific cancellation policy for details.
  • Weather-Related Cancellations: For safety reasons, flights may be canceled due to unfavorable weather conditions. In such cases, we will attempt to reschedule your flight or provide a full refund.
  • Refund Process: Refunds may take several business days to process, depending on the payment method and the financial institution involved.

4. Health and Safety Requirements

  • Health and Fitness: Passengers must be in good health to participate in balloon flights. We recommend consulting a medical professional if you have concerns about participating. Children must be accompanied by an adult, and all participants must meet minimum safety requirements.
  • Safety Regulations: By booking a flight, users agree to follow the instructions provided by our staff and pilots. Safety measures are mandatory for all passengers.

5. Liability and Disclaimer

  • Limitation of Liability: Palma Balloon is not responsible for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the services.
  • Assumption of Risk: Balloon flights carry inherent risks, including risks associated with changing weather conditions. By booking a flight, users acknowledge and accept these risks.
  • Disclaimer of Warranties: We strive to provide accurate information on our website, but we make no guarantees regarding the completeness or accuracy of content.

6. Intellectual Property

  • Ownership: All content on this website, including text, images, logos, and design, is the property of Palma Balloon. Unauthorized use, reproduction, or distribution of any content is prohibited without prior written consent.
  • Trademarks: All trademarks, service marks, and logos displayed on the website are the registered or unregistered marks of Palma Balloon or third-party entities.

7. Privacy Policy

  • Data Collection: By using our services, you agree to our collection and use of personal data as described in our Privacy Policy.
  • Third-Party Services: We may partner with third-party service providers to enhance our offerings. Users are responsible for reviewing and agreeing to the terms of these providers when applicable.

8. Changes to Terms and Conditions

  • We reserve the right to amend or update these terms at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any modified terms.

9. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of Turkey. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts of Turkey.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at: